| |  FAQ
General Information
What is a domain name?
What is a top-level domain?
What is a second-level domain?
What is the domain name system?
What does it mean to register a domain name?
What is a name server?
Domain Name Extensions
Which top-level domains are available?
What do .com, .net, .org, .biz, .info, .ws, and .us represent?
What are the rules for registration of .biz, .com, .info, .net, .org, and .ws names?
Who qualifies for a .us domain?
Which extensions are not available, and why?
Registering a Domain Name
How do I register a new domain name?
How do I check if a domain name is available?
What can I do if the requested domain is unavailable?
What do I enter as contact information for my domain name?
How do I renew my domain-name registration?
Can I cancel a domain-name registration?
I just purchased a domain name. How long until I can use it?
Transferring a Domain Name
How do I transfer a domain name from another registrar?
What do I do if I don't know the name servers of the domain I am transferring?
How can I transfer my domain name for more than one year?
My domain name is about to expire, can I still transfer it?
Parking and Unparking a Domain Name
What does it mean to park a domain name?
How do I unpark my domain name?
Forwarding a Domain Name
What does it mean to forward a domain name?
What does it mean to forward with masking?
Hosting a Domain Name
What does it mean to host a domain?
Managing a Domain Name Account
How do I manage my domain-name account?
How do I find my domain name's expiration date?
Can I purchase a domain without having a hosting provider yet?
What if I forgot my password?
How do I forward or redirect a domain name to my current Web site?
How do I enter the name servers of the hosting account I have with another provider?
The Whois Function
Will my name and account information be publicly available?
How do I find out who owns a domain name?
Miscellaneous
What can I do if I have misspelled my domain name?
What is the uniform dispute resolution policy?
What if someone has my trademark registered?
General Information
What is a domain name?
A domain name is a Web address. The domain name is mapped to an IP address (which
represents a physical point on the Internet). Thus a domain name locates an
organization or other entity on the Internet. When someone types a domain name
into a Web browser, the requested Web page will open. For example, the domain
name www.yourdomain.com locates an Internet address for "yourdomain.com."
A
domain name consists of a top-level and a second-level domain. The "com" part of
the domain name generally reflects the type or purpose of the organization or
entity and is called the top-level domain (TLD) name. The part of the domain
name located to the left of the dot (" . ") — "yourdomain" in this case — is
called the second-level domain (SLD) name. The second-level domain name — being
the "readable" part of the address — refers to the organization or entity behind
the Internet address.
Second-level domain names must be unique on the
Internet and registered with an Internet Corporation for Assigned Names and
Numbers- (ICANN-)accredited registrar.
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What is a top-level domain (TLD)?
A top-level domain is the part of the domain name located to the right of the dot
(" . "). The most common TLDs are .com, .net and .org. Several new top-level
domains have been added to the menu recently, including, .biz, .info, .name, and
.ws. The top-level domains have certain guidelines attached, but are for the
most part available to any registrant, anywhere in the world. Exceptions are the
restricted TLDs (rTLDs) — which include .aero, .biz, .edu, .mil, .museum, .name,
and .pro — that require the registrant to represent a certain type of entity, or
to belong to a certain community. The .name TLD is available strictly for
individuals, while .edu is reserved for educational entities, such as
universities or high schools. Where appropriate, a top-level domain name can be
of geographic significance and hence only available to registrants in the locale
defined by the TLD. These are called country-code TLDs (ccTLDs) and include such
top-level domains as .bz (Belize),.ca (Canada), .dk (Denmark), .ec (Ecuador), ie
(Republic of Ireland), .uk (United Kingdom), .us (United States), and .zw
(Zimbabwe).
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What is a second-level domain (SLD)?
Located immediately to the left of the dot (" . "), the
second-level domain is the "readable" part of the domain name. The second-level
domain is entirely defined by the registrant, and often refers to the
organization or entity associated with the IP address. For example: In
www.cnn.com "cnn" (Cable News Network) is a second-level domain.
Second-level domains can be divided into further domain levels. For example:
www.sportsillustrated.cnn.com. These sub domains sometimes represent different
computer servers within departments.
More than one second-level domain name
can be used for the same IP address.
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What is the domain name system (DNS)?
The domain name system (DNS) enables each machine connected on the
Internet to be recognized by a domain name. Every computer on the Internet has a
unique IP (Internet protocol) address which consists of a string of numbers.
Since the IP addresses can be difficult to remember, the DNS allows a familiar
string of letters (the "domain name") to be used instead of the IP address. So
instead of typing the IP address' arcane string of numbers you can type, for
example, "www.espn.com."
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What does it mean to register a domain name?
The Internet domain name system (DNS) consists of a
directory, organized hierarchically, of all the domain names and their
corresponding computers registered to particular companies and persons using the
Internet. When you register a domain name, it will be associated with the
computer on the Internet you designate during the period the registration is in
effect.
Note that the above description applies to domains that are
registered and hosted. If the registrant elects to, a domain can instead be
registered and
parked. A parked domain name does not need a DNS affiliation.
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What is a name server?
A name server is a computer that contains a list of domain names and the associated IP
addresses. When a domain name is typed in a Web browser's address bar, the name
server associates that with the IP address, and the correct Web site — barring
any unforeseen difficulties — opens in the Web browser window.
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Domain Name Extensions
Which domain extensions (top-level
domains) are available? The following top-level domains are available:
- .com
- .net
- .org
- .biz
- .info
- .ws
- .us
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What do .com, .net, .org, .biz, .info represent?
- .com — ("commercial") The most common extension for domain names. Often
represents companies or for-profit organizations. Most personal Web sites also
use this extension.
- .net — Generally represents Internet Service Providers (ISPs).
- .org — Usually represents non-profit organizations or groups.
- .biz — ("business") Reserved for use by businesses.
- .info — Made for both businesses and individuals. Usage is unrestricted,
but a .info TLD indicates that the Web site primarily is informative.
- .ws — (Web site) An all-around, universally available top-level domain.
- .us — Country-code top-level domain available for registrants in the
United States.
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What are the rules for registration of .biz, .com, .info, .net, .org, and .ws names?
The .com, .info, .net, .org, and .ws TLDs are globally available and unrestricted. Traditionally,
however, names in .net have been used by organizations involved in Internet
infrastructure activities — typically ISPs (Internet Service Providers) — while
.org is frequently used by noncommercial organizations. .biz is available to
businesses only. Albeit unrestricted, usage of the .info TLD implies that the
site content is of a primarily informative nature.
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Who qualifies for a .us domain?
To qualify for a .us domain name you must meet one of the following Nexus
Requirements. The U.S. Nexus Requirement is intended to ensure that only those
individuals or organizations that have a substantive connection to the United
States are permitted to register for .us domain names.
To be in compliance
with the U.S. Nexus Requirement, all registrants for the .us domain must be
either:
- A natural person (i) who is a citizen or permanent resident of the United
States of America or any of its possessions or territories, or (ii) whose
primary place of domicile is in the United States of America or any of its
possessions,
or
- An entity or organization that is (i) incorporated within one of the fifty
(50) U.S. states, the District of Columbia, or any of the United States
possessions or territories or (ii) organized or otherwise constituted under
the laws of a state of the United States of America, the District of Columbia
or any of its possessions or territories,
or
- An entity or organization (including a federal, state, or local government
of the United States, or a political subdivision thereof) that has a bona fide
presence in the United States.
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Which extensions are not available, and why?
The sponsored top-level domains .aero, .coop, .museum, and .pro.
require the registrant to be member of or affiliated with specific communities,
and are therefore not accessible to the general public. The .aero TLD, for
example, requires the registrant to prove membership of the aviation community.
Similarly, .gov and .mil are reserved for the U.S. Government, and U.S.
Military, respectively, while .edu is restricted to educational
entities.
Country-code TLDs outside the United States are also
excluded.
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Registering a domain name
How do I register a new domain
name? Please follow the below steps to register a domain name.
Check Availability
Type the desired
domain name in the search box and select the preferred extension from the
drop-down list; then click "Check Availability" to see if the requested name is
available for you to register. If the requested domain is available you may
continue signing up the domain by clicking "Continue." You will be presented
with all available variations of the desired domain name (i.e. .biz, .com,
.info, .net, org, .ws extensions). You can select any of the displayed
variations.
If the domain is not available you will instead be presented
with any available alternate versions of the domain name. Typically, this means
that you'll be offered the same second-level domain name, but with a different
top-level domain. If you don't like any of the suggestions, you can pick another
domain name and check its availability.
Log
In
If this is the first time you have signed up for a domain name, you
must first create an account. To do so, define your user name and password, and
submit a valid email address so that the registrar can communicate with you. If
you are a returning user, enter your user name and password, and click
"Continue."
Select Length of
Registration
Select the desired duration of your domain-name
registration. In most cases, you can register a domain name for 1-10 years. When
you sign up for a domain, you do not own that domain outright. You are in
essence renting the use of the domain name for a certain period of time.
Enter Contact Information
Enter your
contact information. This information is used for administrative purposes and
must be kept current. You can have up to four different contacts for your domain
name:
- Registrant — The person that registers a domain name.
- Administrative — The person responsible for any administrative issues
pertaining to the account. Any administrative changes to the domain must be
approved by the administrative contact. The registrar will use this contact
for any non-technical questions regarding the domain name.
- Billing — The person responsible for all billing information relating to
the domain name. The billing contact will also receive invoices, charges and
billing questions.
- Technical — The person responsible for providing technical data, including
name-server information. The registrar will contact this person with any
questions of a technical nature.
You must complete the Registrant part of the contact information form. Completing the
Administrative, Billing and Technical fields is
optional. If you wish to, you can instead elect to apply the registrant
information to the technical, administrative and billing contacts as well.
Multiple contacts are often used for companies where more than one person is in
charge of the Web site.
Enter DNS Data For
Hosting Account
Select one of the following options for the desired
domain name(s):
- Park domain
- Create “Domain for Sale” page
- Use one-page Web site
- Forward domain
- Forward with masking
- Host domain
- Enter name server information from other ISP
If selecting the
latter, your Web site host can provide the name server information you
need.
Confirm Registration
Details
Confirm and verify your order details, and read and accept the
registration agreement.
Shopping
Cart
Review your selections, submit the customer and credit card
information and click "Check Out." If you wish to add to or alter the contents
of your shopping cart, you may do so by selecting "Update Cart" or "Shop More."
When you have completed the transaction, you will see a confirmation page
that displays your customer number and order number and provides some general
guidelines for account management. You will receive an email notification
confirming your order.
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How do I check if a domain name is available?
To find out if a domain name is available, enter the
desired second-level domain in the domain name search box; then select the
preferred extension (top-level domain) from the drop-down list. Click "Check
Availability" to instantly find out if the requested domain is available. If it
is, you may proceed to the next steps in the registration
procedure.
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What can I do if the requested domain is
unavailable? If the domain name you requested is already taken you will
be presented with any available alternatives (i.e. same second-level domain, but
with a different extension). For example, you may be able to select a .info or
.ws top-level domain, rather than the requested .com. Thus you would be
registering www.whatever.info, instead of www.whatever.com. If none of the
suggested alternatives are to your liking, you can start over again and search
for a different domain for your future Web site.
An alternative solution is
to use DynaGen Advanced Search, which will generate a list of variations of a
desired domain name. You may pick any of the available listings.
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What do I enter as the contact information for my domain name?
Enter your name, address, phone number,
email address, company affiliation, etc. Be sure to include accurate and updated
information. The registrar relies on this contact information if it needs to
reach you with issues concerning your domain name.
You must complete the Registrant part of the contact
information form. If you wish to, you can elect to apply the registrant
information to the technical, administrative and billing contacts as
well.
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How do I renew my domain name
registration? Follow the below steps to renew a domain name that is
currently registered with this registrar.
- Select "Manage My Account" from the menu.
- Click "Domain Names" and log in with your user name and password. A list
of your registered domains will be displayed.
- From the list, select the domain name you wish to renew. You can also
search for domain names by using the domain search function. Another option is
Quick Search, which enables you to search for a domain name by selecting a
registration or expiration time frame (e.g. “Past 7 Days” or “Next 30 Days).
- Click “Renew Domains.”
- Select the desired renewal period from the drop-down list.
- Click "Submit."
- Finally, visit the shopping cart to review your order and submit your
billing information.
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Can I cancel a domain-name
registration? Yes, you can perform this function from the "Manage My
Account" section of this site. To do so, click "Domain Names," log in, and
select from the list the domain you wish to cancel. Next, click "Cancel Domains"
and confirm the cancellation by clicking "Yes, Cancel Domain(s) Now" button.
Note that canceling a domain-name registration is a permanent action and you
cannot undo this action. You may reregister this domain later for a new
registration fee.
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I just purchased a domain name. How long
until I can use it? A certain amount of time will elapse before a domain
is fully registered and thus active on the Internet. Generally, allow 24-48
hours between purchase and activation. In the interim, you will not be able to
publish or view your site, receive email messages or make use of your domain
name. Similarly, if you make any changes to your domain name, such as modifying
the DNS or name servers attached to your domain name, it will take up to 48
hours before the changes are implemented.
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Transferring a Domain Name
How do I transfer a domain
name from another registrar? Please follow the below steps to transfer a
domain name from an existing account:
Select
Menu Item
Select "Transfer Domains" from the program menu.
Type Domain Name Type in the domain
name you will be transferring and the registrar from which the domain should be
transferred; then click "Transfer Domains." Please note that only domain names
with .com, .org, .net, and .info top-level domains can be transferred.
Log In
If this is the first time you
have signed up for a domain name, you must first create an account. To do so,
define your user name and password, and submit a valid email address so that the
registrar can communicate with you. If you are a returning user, enter your user
name and password, and click "Continue."
Enter
Contact Information
This information is used for administrative
purposes and must be kept current. You can have up to four different contacts
for your domain name:
-
- Registrant — The person that registers a domain name.
- Administrative — The person responsible for any administrative issues
pertaining to the account. Any administrative changes to the domain must be
approved by the administrative contact. The registrar will use this contact
for any non-technical questions regarding the domain name.
- Billing — The person responsible for all billing information relating to
the domain name. The billing contact will also receive invoices, charges and
billing questions.
- Technical — The person responsible for providing technical data, including
name-server information. The registrar will contact this person with any
questions of a technical nature.
-
- You must complete the Registrant part of the
contact information form. Completing the Administrative, Billing and Technical
fields is optional. If you wish to, you can instead elect to apply the
registrant information to the technical, administrative and billing contacts
as well. Multiple contacts are often used for companies where more than one
person is in charge of the Web site.
Enter Name
Server Information
Enter the name server information for the domain
you are transferring. You may complete the domain-name transfer, even if you do
not know the existing name servers of the domain you wish to transfer. To do so,
select "Keep existing name servers," and we will retrieve the required
name-server information from the current registrar. Select the desired duration
of your domain-name registration. In most cases, you can register a domain name
for 1, 2, 3, 5, or 10 years. When you sign up for a domain, you do not own that
domain outright. You are in essence renting the use of the domain name for a
certain period of time.
Confirm Registration
Details
Review and verify your order details, and read and accept the
registration agreement.
Shopping
Cart
Review your selections, submit the customer and credit card
information and click "Check Out." If you wish to add to or alter the contents
of your shopping cart, you may do so by selecting "Update Cart" or "Shop More."
When you have completed the transaction, you will see a confirmation page that
displays your customer number and order number and provides some general
guidelines for account management. You will receive an email notification
confirming your order.
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What do I do if I don't know the
existing name servers of the domain I am transferring? You may complete
the domain-name transfer, even if you do not know the existing name servers of
the domain you wish to transfer. To do so, follow the domain-transfer
procedure. When prompted to enter the name server information, select "Keep
existing name servers," and we will retrieve the required name-server
information from the current registrar.
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How can I transfer my domain name for
more than one year? When you transfer a domain your registration is
automatically extended one year. Once the transfer is completed you can renew
your domain name registration for up to 10 years. The transfer takes 5- 7
business days. Once your domain name transfer is completed, please follow these
directions to renew the domain-name registration:
- Select "Manage My Account" from the menu.
- Click "Domain Names" and log in with your user name and password. A list
of your registered domains will be displayed.
- From the list, select the domain name you wish to renew. You can also
search for domain names by using the domain search function. Another option is
Quick Search, which enables you to search for a domain name by selecting a
registration or expiration time frame (e.g. “Past 7 Days” or “Next 30 Days).
- Click “Renew Domains.”
- Select the desired renewal period from the drop-down list.
- Click "Submit."
- Finally, visit the shopping cart to review your order and submit your
billing information.
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My domain name is about to
expire; can I still transfer it? That depends on the current
registration's expiration date. Close to the expiration date, domain names
cannot be transferred between registrars. Specifically, this registrar cannot
process transfers within 10 days of a domain's expiration
date.
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Parking and Unparking a Domain Name
What does it mean to park a domain
name? Essentially, to park a domain name means to reserve your registered
domain until you have created the site content, found a hosting provider, or
sold the domain to a third party. When you park your site, a temporary Web page
will be displayed until you have decided what to do with the domain. Domain name
parking is often used by registrants who do not yet have a hosting
provider.
Parking options include a one-page Web site that’ll inform the
visitor to the site that, for example, this page is “Under Construction,”
“Coming Soon,” or “For Sale.” You can also elect to have a customized page
displayed. To set up your parked domain, use the One-Page Web Site Setup Wizard
in the “Parked Pages” section of the account management department.
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How do I unpark (i.e. activate) my domain
name Once you have determined which hosting provider you will use, you
must change the name server information so that the site is no longer
parked.
To do so:
- Select "Manage My Account" from the program menu.
- Select “Domain Names.”
- Log in using your domain user name and password.
- Select the domain from the list.
- Click "Modify Name Servers."
- Enter the name server information.
- Click "Save Changes."
This change can take up to 48 hours to take
effect.
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Forwarding a Domain Name
What does it mean to forward a domain
name? Forwarding a domain name enables you to direct incoming traffic
from your domain to an already existing Web site. Thus, when someone attempts to
access your site, he or she is automatically redirected. Typically, this option
is selected by users who are registering a new domain, but are already hosting
their files elsewhere. When the domain name is forwarded, the destination
address, not your domain name, is displayed in the browser's address bar. This
can be avoided by choosing to forward
with masking.
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What does it mean to forward with
masking? If you decide to forward with masking, visitors are effectively
kept from knowing they have been redirected.
Forwarding with masking secures
that your domain name remains in a visitor's browser's address bar when the
visitor is being redirected. That way, the actual destination address is
concealed from the user who only sees the domain name from which he or she is
being forwarded. If you are using regular forwarding, the destination address,
not your domain name, is displayed when the visitor is redirected. So if, for
example, the destination Web page has the address
http://members.geocities.com/users/username, that address can be hidden and
www.yourdomain.com can be shown instead.
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Hosting a Domain
What does it mean to host a
domain? Hosting (also known as Web site hosting and Web hosting) is the
business of housing, serving, and maintaining files for one or more Web sites.
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Managing a Domain Name Account
How do I manage my domain name
account? To manage your domain name account, select “Manage My Account”
from the program menu. The account management menu encompasses the following
items:
- Domain Names — Displays a list of registered domain names. Select from the
list to modify contact information, modify name servers, renew domain
registrations, cancel domain registrations, and change domain ownership.
- Parked Pages — Enables setup of parked pages, including creation of
one-page Web site.
- Domain Forwarding — Enables management of forwarded domain names.
- Customer Information — Allows you to review and update your customer
profile, including name, address, etc.
- Order History — Displays receipts from your prior purchases.
- Payment Information — Enables you to update the credit card information on
file for your account.
You will need your user name, password and/or
customer number and email address in order to perform the above
actions.
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How do I find my domain name's
expiration date? If your domain is registered with another registrar:
- Go to your registrar's Web site and do a
”Whois” lookup on your domain name.
- If you do not remember who your registrar
is, you can find the information by doing a ”Whois” lookup here. Just click
the “Whois” link at bottom of any page.
If your domain is registered
with US:
- Click the "Manage Your Account" link
- Select “Domain Names.”
- Login with your domain name user name and
password.
- A complete list of your registered domain
names and their expiration dates will be displayed.
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Can I purchase a domain without
having a hosting provider yet? You can register and purchase as many
domains names as you'd like and choose to have them parked until you have found
a hosting provider. To do so, register a domain name and select "Parking." If
this option is chosen, a temporary Web page will be displayed while you finish
creating your site, sell the domain, etc. The temporary site will inform anyone
passing by that this is the future location of your site. The temporary site
will be active 24-48 hours after you have completed the purchase.
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What if I forgot my password? If
you have forgotten your account password, click “Forgot your login name or
password” on the login screen. Enter the domain name. The login information will
then be emailed to your domain's administrative contact.
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How do I forward or redirect a domain
name to my current Web site? To forward or redirect visitors from your
parked domain to an already existing Web site, select domain
name forwarding. If you prefer to conceal the destination for the address
from the visitor and only display your domain name, you can choose forwarding
with masking.
Please follow these directions to set up the domain
name forwarding:
- Select "Manage My Account" from the program menu.
- Click "Domain Forwarding."
- Log in using your customer number or email address, and password.
- Select ”Set Up Forwarding.”
- From the drop-down list, select the domain name you are forwarding.
- Enter the URL you want your domain name to point to.
- Click "Save Settings."
It will take approximately 15 minutes
before updates are implemented.
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How do I enter the name servers of the
hosting account I have with another provider? Follow the directions below
to enter the name server information:
- Select "Manage My Account" from the program menu.
- Click “Domain Names.”
- Log in using your user name and password.
- Select the domain name(s) for which you wish to enter the name server
information
- Click "Modify Name Servers."
- Enter the name servers.
Continue following the above directions
until you have added all name servers. Contact your current hosting provider if
you do not have the name-server information.
- Click "Save Changes" when done.
Please note that it will take up
48 hours before the updates are implemented.
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The "Whois" Function
Will my name and contact information
be Made publicly available? Information about who is responsible for
domain names is publicly available to allow rapid resolution of technical
problems and to permit enforcement of consumer protection, trademark, and other
laws. The registrar will make this information available to the public on a
"Whois" site. It is, however, possible to register a domain in the name of a
third party, as long as the third party agrees to accept responsibility —
consult your registrar for further details.
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How do I find out who owns a domain name?
If you select a domain name that is already taken, a link ("already
taken, click here for info") to the "Whois" function will appear. You will then
be able to look up the contact details of that domain's owner.
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Miscellaneous
What can I do if I have misspelled my domain
name? Your domain-name registration is submitted as soon as you complete
the registration process. The registrar is required to pay the registration fee
at that time. Therefore, your domain name cannot be changed after you complete
the registration.
You will have to register the correct spelling if you want
that domain name. This registrar cannot offer any refunds for misspelled domain
names.
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What is the uniform dispute resolution
policy? ICANN's Uniform Domain Name Dispute Resolution Policy (UDRP)
defines how disputes over domain-name registrations are resolved in the global
top-level domains (.biz, .com, .info, .name, .name, .net, .org, .pro, and .ws,
as well as .aero, .coop, and .museum). In accordance with the Uniform Domain
Name Dispute Resolution Policy, you can dispute a claim to a domain name by
following the dispute process. The UDRP does not apply to country-code top-level
domains, except in a few cases where the local administrator has decided to
adopt it. Please see the dispute policy for more information.
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What if someone has my trademark
registered? If you can prove that the trademark in question is yours,
you may be able to bring a dispute against the registrant. For more information
on how to bring a dispute against another party, please see the dispute
policy.
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- Для доменных имен используйте только маленькие английские буквы, цифры и символ -
- Используйте только английские буквы и символы без пробелов для логина и пароля
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